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Customers provide ratings and reviews on the App Store to give feedback on their experience with an app and help others decide which apps they’d like to try. You can ask for ratings and respond to reviews to improve your app’s discoverability, encourage downloads, and build rapport with people who use your app.
I read an earlier note to use Activity Monitor and kill processes related to App Store. Saw 2 that had long process times (storeassetd, storedownloadd). Plus now see App Store Web Content in '(not responding state).
Users can rate your app on a scale of one to five stars. Individual ratings inform your app’s summary rating, which is displayed on your product page and in search results. This summary rating is specific to each territory on the App Store and you can reset it when you release a new version of your app. However, we recommend using this feature sparingly. While resetting the summary rating can ensure that it reflects the most current version of your app — which can be useful if an update addresses users’ previous concerns — having few ratings may discourage potential users from downloading your app. In addition, keep in mind that resetting your summary rating won’t reset your app’s written reviews. Users can rate iOS, iPadOS, macOS, and tvOS apps on the appʼs product page on their device, and they can rate watchOS apps on the appʼs product page on their iOS device.
- To start, you'll need to have the free Apple Store app installed on your iPhone or iPod touch. Download the Apple Store App here (link opens iTunes/App Store). Once you've got it installed, open the app. You will be asked to grant a number of permissions, including for notifications and for the app to use your location.
- Restart An Individual App. Double-tap your Home button or swipe up the Home Gesture Bar, find the App Store, and swipe up towards the top of the screen to close the app. Now, open the app the same way as always. When you double-tap the Home button or swipe up the Gesture Bar and then swipe up on an app preview, the app closes and goes into a.
- Gain Insights with Analytics. Measure your app’s performance and get unique insights with data you won’t find anywhere else using App Analytics, Sales and Trends, and Payments and Financial Reports. Available in App Store Connect, these tools are included with Apple Developer Program membership and require no technical implementation.
Written reviews allow users to share more detail about their experience with an app. Users can review iOS, iPadOS, and macOS apps on the app’s product page on their device, and review watchOS apps on their iOS device. If you choose to reset your summary rating, past reviews will continue to display on the product page.
Asking for Ratings and Reviews
You can ask users to rate and review your app at appropriate times throughout the user experience. Make the request when users are most likely to feel satisfaction with your app, such as when they’ve completed an action, level, or task. Make sure not to interrupt their activity.
The SKStoreReviewController API lets you give users an easy way to provide feedback about your app. You can prompt for ratings up to three times in a 365-day period. Users will submit a rating through the standardized prompt, and can write and submit a review without leaving the app.
Ensure that your support contact information is easy to find in your app and on your App Store product page. This gives users a direct way to reach you if they encounter difficulties, and gives you an opportunity to resolve negative experiences that may otherwise lead to poor reviews.
Responding to Reviews on the App Store
Addressing feedback directly on your App Store product page can help you create a better user experience and improve your app’s rating. You can respond to all reviews of your app, regardless of when they were written, in App Store Connect. When you respond, the reviewer is notified and has the option to update their review. You can edit your response at any time, and only the latest version of your response will be shown.
The ideal response is concise and clearly addresses your customer’s feedback. Keep your responses respectful and don’t include personal information, marketing language, or spam. Strive for a friendly tone that’s consistent with the voice of your brand. When possible, we recommend personalizing your responses rather than using generic responses for similar reviews.
If you can’t respond to every review, consider prioritizing reviews with the lowest star ratings or those mentioning technical issues with the current version of your app. Clearly acknowledge the reviewer’s feedback, and let them know you’re working on addressing the issue.
When you release an app update that fixes issues mentioned in older reviews, include this information in your release notes and consider replying to relevant reviews to tell these users about the fix. This can be an effective method for reengaging previously dissatisfied users.
Consider promptly replying to new and updated reviews following a major release of your app so that you can have a dialogue with users when they’re most interested in sharing feedback. You can set up email alerts in the Users and Roles section of App Store Connect to notify you when a user edits a review to which you’ve previously replied.
If you see a review that contains offensive material, spam, or other content that violates Apple’s Terms and Conditions, use the Report a Concern option under the review in App Store Connect instead of replying to the review. The user who wrote the review will not be notified that you reported a concern.
Using Customer Ratings and Reviews
You may use your app’s rating in marketing materials as long as it accurately reflects your app’s current rating. Customer reviews may be used in marketing materials only if permission from the reviewer is granted.
Apple’s MacBook lineup is the perfect example of the company’s ‘It Just Works’ philosophy. Unlike iOS, macOS is open for more customization to end-users. For example, you can download and install an application from the Mac App Store and the web. I would advise sticking with the Mac App Store to download apps on the Mac for security and convenience. Installing software from the Mac App Store usually only takes a few clicks. But what happens when something goes wrong?
Sometimes you might run into issues while downloading apps from the Mac App Store. You might encounter files that say they’ve downloaded despite evidence to the contrary, or face verification errors or other installation difficulties.
Whether apps fail to download, you get errors while purchasing apps, or even experience App Store page, we'll show you how to solve common Mac App Stor downloading problems.
Before we start with troubleshooting steps, it’s always advisable to backup your Mac in case something goes off the tracks.
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1. Check Internet Connection
Most Mac apps range from hundreds of MBs to a couple of GBs. If you are using a slow or poor internet connection, you might encounter download issues on the Mac App Store. First, launch Safari or your preferred Mac browser and check if you can access any website without issues. If you can access several webpages on the browser, then your internet connection is fine. Otherwise, turn off your Mac's Wi-Fi and re-enable it.
App Store Not Responding On Macbook Pro
You can also check Speedtest or Fast.com to check the current internet speeds. You can also reboot the Wi-Fi router or implement some of the Wi-Fi signal troubleshooting tips to boost your router's network signal.
2. Empty Mac App Store Temporary Download Cache Folder
You can try emptying the Mac App Store temporary download cache folder and try downloading the app again. Follow the steps below to empty the Mac App Store download cache folder.
Step 1: Go to the Apps folder and find the Terminal app. Alternatively, you can use Command + Space keys and search for Terminal.
Step 2: Copy the command below.
Step 3: It will open the Mac App Store download cache folder.
Step 4: Select them and move the folders to Trash.
Step 5: Once you’ve closed the folder, you can re-download any apps that were causing problems.
3. Force Quit Mac App Store
If your Macbook fails to download apps from the App Store, force quitting and relaunching the app can restore it to regular functionality. There are several ways to force quit the App Store on your Mac. Check them out below.
Use Keyboard Shortcut
The easiest way to Force Quit an active application (the App Store in this case) is using the Command + Option + Shift + Esc keyboard shortcut. Hold these four keys together while the App Store window is open and the app and other related processes will be stopped till you relaunch it.
Use the Force Quit Applications Menu
Step 1: With the App Store window open in the foreground, tap the Apple icon on the menu bar, and select 'Force Quit' or 'Force Quit App Store.'
That will launch the 'Force Quit Applications' menu.
Step 2: Make sure the App Store is highlighted and tap the Force Quit button.
Step 3: Select Force Quit on the confirmation prompt to proceed.
Force Quit Using Activity Monitor
Step 1: Tap 'Command + Spacebar' to get launch the Spotlight search.
Step 2: Type Activity Monitor into the search field and double-tap Activity Monitor in the result pane.
Step 3: Select the App Store from the list of processes and tap the 'x' icon at the Activity Monitor's top-left corner.
Step 4: Select Force Quit from the pop-up.
You can check now if the downloading starts working again or not.
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4. Disable VPN
App Store Not Working On Apple Tv
If your Mac is connected to a VPN, it will fail to download region-locked apps from the App Store. You can either shut down your VPN or modify your VPN's Split Tunneling settings to exclude the App Store.
5. Check Apple’s System Status Page
Sometimes the issue may not be a problem on your end. Check out Apple's System Status Page. Here, you can see information about the status of Apple's services, such as iCloud, the App Store, and more. If a particular service has a red icon next to it, then it's down.
In such cases, you have no option but to wait for Apple to fix the issue on their end.
6. Error While Purchasing Apps
You might see a peculiar 'We could not complete your purchase: Unknown Error' message when buying apps. This problem occurs when you use multiple Apple IDs.
Make sure to prefer the same Apple ID you used to purchase apps on the Mac App Store.
7. Update macOS
Mac App Store failing to download apps issue might be due to a buggy build released by Apple. Usually, the company is quick to troubleshoot such critical issues. You should go to the System Preferences menu and update macOS to the latest version.
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Start Downloading Apps Again
Go through the steps above and fix the Mac App Store’s problematic download behavior. Whenever I run into such issues, the Force Quit trick does the job for me. What about you? Which trick worked for you? Share your findings in the comments section below.
Next up:Looking to stay organized on your new Mac? Read the post below to find the best Mac apps to keep things organized.